Returns/Exchanges

We make prints that are custom designed by you. We print the exact design that has been created on the site, and as such, due to the customisation, we are unable to refund errors created by the customer.  

These errors include, but are not limited to: 

- Typos/misspellings

- The selection of the wrong product (i.e selecting Square Prints, instead of Mini Square Prints

- Poor image resolution of the original uploaded file

- Layout errors/cropping

- Blank pages in product design

The following products are not applicable for a refund and is mentioned on their products page. 

- Blank Moments Frame

We are unable to issue a refund/exchange for damage caused by the customer, either in storage, or handling. If you believe it is a production error, please send an email to hello@memoryz.co.uk within 14 days of receiving the order.

We're sorry to hear your order didn't arrive in the condition it should have. 

Please send an email to hello@memoryz.co.uk within 14 days of receiving the order with the following included: 

- Order Number

- Issue details 

- Photo of the issue

If you believe your photos have been printed differently to how it was uploaded, please send a photo of the original image and a photo of the product you have received. 

Please allow 48 hours (Mon-Fri) for a response. 

The quality of our products is of the highest importance to us and it is one of the most distinguishing features of memoryz. We take great pride in the supreme quality of each and every one of our products. If you are not happy with the quality of your order, or believe that your order has any other type of production error, please get in touch so we can fix the issue and make it right for you.

If you do find an error please email hello@memoryz.co.uk within 2 weeks of receiving your order with an image of the damage / error together with your order number and we will get back to you within 1 business day.